Privacy Policy

PP1 (content)
Privacy policy
The following document is a collection of methods on how we collect, use, process and store your personal data provided. TouristGuideBulgaria.com also uses cookies and similar technologies.

The privacy policy is applicable to information we collect through all platforms such as website, Social media, apps or other means connected to these platforms (such as contacting our customer service team via email or any kind of chat). The statement could be amended from time to time if a new regulations occur. The clients will not be notified explicitly. If for some reason you disagree with it, you should discontinue the use of our platforms. We firmly believe in the privacy of our clients.

What kind of personal data does TouristGuideBulgaria.com needs? We collect your name, contact information, the names of all applicable passengers and payment details. Information from the devices you’ve used to access us is also collected. That includes the IP address, language settings and the browser you use. There are also instances in which we receive information about you from others or automatically collect other information. This is the basic summary, but if you would like to know more, please read on below.
Why do we collect and use your personal data? It helps us to administer the registration process and to send you great deals on upcoming tours and special offers.

Another question that you might have is how do we share your data with third parties? There are third parties integrated into our website. The main reason is to share your data relevant for your trip. There are also other parties which can receive some of your data, these are parties we use to provide you with TouristGuideBulgaria.com services, financial institutions, advertisers or in some cases governmental or other authorities. We do not sell or rent your personal data.

We communicate information to third party websites such as Booking.com and other Trip Providers in order to facilitate your seamless journey. TouristGuideBulgaria.com can help you and Trip Providers exchange information and requests about their services and existing Trip Reservations, directing the communications through Booking.com. If you want to find out more about how Booking.com receives and handles these communications, read on here.

How does TouristGuideBulgaria.com uses all the types of social media? The social media platforms could be integrated in our website or we can use them on standalone basis in order to facilitate your trip and / or provide you with better information about our services.

What security does TouristGuideBulgaria.com has in place to safeguard your personal data? We have an SSL certificate on the website. We also follow all GDPR procedures to ensure the safety of your data. We do not allow unauthorized personnel to our databases.

How does TouristGuideBulgaria.com uses personal data minors? Unless specified otherwise, TouristGuideBulgaria.com is a service you are only allowed to use if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian.

How can you control the personal data you have given to TouristGuide.bg? You can always review the data provided to us by you. You can request an overview of your personal data by emailing us to the company email.

Who is responsible for the processing of personal data on the TouristGuideBulgaria.com website and related social media channels? TouristGuideBulgaria.com is located in Sofia, Bulgaria and controls the processing of personal data on its websites, social media, and any other applicable channel.

TouristGuideBulgaria.com collects and uses data that is provided by you. By making a reservation, you are (as a minimum) asked for your name and email. Depending on the reservation, we may also require your home address, payment information, phone number, date of birth, passport information (when applicable) the names of any guests travelling with you and any preferences (such as meal preferences and any mobility restrictions) you might have for your trip.

If you call us or email us, or reach out to us through other means (such as through social media) we will also take this record this information. Our guests could also be asked to provide a review or a rating to help ensure future guests get exactly what they’re looking for. We will collect information from you included in your reviews, including your display name and avatar.

There are also other instances where you’ll provide us with information. Mobile devices are another source of information. For example, if you’re surfing with your mobile device, you can decide to enable your current location or grant access to your contact details – this helps us provide you with the best possible service and experience (for example, to see our city guides, the nearest restaurants or attractions to your location or other recommendations).

There could be personal data that you give us about other parties. You may make a reservation on behalf of someone else. In doing so, we will use the information for our company’s purposes as described in the terms and conditions. By providing us with someone else’s data you must have their full consent. Any illegal conduct will be reported to the applicable authorities.

We also collect personal data automatically. Even if you do not make a reservation, we will collect data from our website or other type of medium. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages have been shown to you by using software similar to Google Analytics or Facebook Pixel.

If you are using any kind mobile device, we collect data that identifies your mobile device, device-specific settings and characteristics, app crashes and other system activity. When you make a Trip Reservation, our system registers through which means and from which websites you have made your reservation or entered the TouristGuideBulgaria.com websites and/or apps.

Personal data we receive from other sources. It’s not just the things you tell us, though – we may also receive information about you from other sources. These include business partners, such as affiliate partners, and other independent third parties, and anything we get from them may be combined with information provided by you to complete you booking.

Why does TouristGuideBulgaria.com collect and use your personal data? We use the information collected about you for various purposes. Your personal data may be used in the following ways:
Reservations: First and foremost, we use your personal data to complete and administer your online reservations, hotel bookings, tour bookings, and other applicable reservations.
Customer service: We provide international customer service from our local offices.
Account facilities: Traveler can create a user account on our websites. This account will help our client to easily look at bookings, upcoming trips and general travel information. We use the information you give us to administer this account. In the user interface the client can request a copy of their personal data or the eradication of such. Managing personal settings can allow you to keep and share lists, share photos.
Marketing activities: We use your information for marketing activities. These activities include:
Using your contact information to send you regular updates and newsletters of travel-related products and services. You can unsubscribe from email easily and at any time – by clicking the “Unsubscribe” link included in each newsletter.

Communicating with you: There may be other times when we get in touch, including by email, by post, by phone or by texting you – which method we choose depends on the contact information you’ve previously shared with us. Third party apps such as WhatsApp and Viber could be utilized. Please note that such apps have data charges and will should not be used prior to checking the applicable for the country charges. There could be a number of reasons for this, including:
Responding to and handling any requests to complete or amend a booking.
Market research: We do not like to spam our clients. From time to time we will ask our clients to provide us with their likes and dislikes in order for us to better use our marketing tools. Please see the information provided when you are invited to participate to understand what personal data is collected and how your personal data is used further.

Guest reviews and other trip-related information: During and after your trip you book through us, you may be invited to submit a review. We can also enable guests travelling with you or on whose behalf you have booked to provide a review. This invite asks for information about the Trip Provider and the destination.

Account holders can choose to put a review with a screen name instead of the real name. In addition to this, holders can choose to display a review anonymously. By completing a guest review of our company and our guides, you are agreeing that it can be displayed on, for example, the relevant Trip Provider information page on our websites, on our mobile apps, on our social media accounts and social media apps. This is to inform other travelers about the quality of the provider you used, the destination you have chosen or other experiences you choose to share. If you would like to remove a review, please contact us or do so personally on the applicable platforms. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.

Legitimate interests: We may use your information for our legitimate interests, such as to provide you with the best suitable content of the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.

How does www.touristguidebulgaria.com share your data with third parties? In certain circumstances, we’ll share your personal data with third parties.
The accommodation or trip you booked. In order to complete your reservation, we transfer relevant details to hotels, guides or rental services. This may include your name, contact details, payment details, the names of guests travelling with you and any preferences you specified when you made your booking. If you have a query about your reservation, we may contact the accommodation provider and ask them to handle your request.

Business partners: We as a company work with many business partners in Bulgaria. Some of these business partners distribute or advertise our services, as well as help our other business partners distribute and advertise their own travel-related services.
Advertising: As a way of marketing www.touristguidebulgaria.com services via third party business partners (to ensure relevant advertisements are shown to the right audience), we may share personal data with advertising partners. This includes your email address. We strive to only share email addresses in a hashed form so they can be matched to an existing customer database. We strive not to share your email address for any other purpose. For more information on personalized advertisements and your choices, please read “How are cookies used?” and “What are your choices?” in our Cookie Statement.

Furthermore, may make use of something known as cross-device tracking in order to optimize our services and marketing activities. This may be done with or without the use of cookies. For more information about cookies and other similar technologies, please see our Cookie Statement below. With cross-device tracking the website is able to track user behavior across multiple devices. As part of cross-device tracking, www.touristguidebulgaria.com may combine data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the data was collected.
How does www.touristguidebulgaria.com use Social media? We use social media in different ways. We use to promote our business, travel-related products and services and to advertise, improve and facilitate other services.
Integration of social media plugins. We have also integrated social media plugins into the www.touristguidebulgaria.com website and apps. This means that when you click on one of the buttons (such as Facebook’s ‘Like’ button) certain information is shared with these social media providers. If you are logged in to your social media account at the same time, your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to be shared with others in your network.

What security procedures does www.touristguidebulgaria.com put in place to safeguard your personal data? In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.
We use systems and procedures to protect and safeguard the personal data you share with us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

How can you control the personal data you gave us? You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. Please write ‘Request personal information’ in the subject line of your email to speed things along a bit.

You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used or about this Privacy Policy. Please email or write to us
Who is responsible for the processing of personal data on the www.touristguidebulgaria.com website? www.touristguidebulgaria.com controls the processing of personal data. It is a private company located in Sofia, Bulgaria If you have any suggestions or comments about this privacy policy, please send an email to office@touristguidebulgaria.com. We are always here to help.

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